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Desktop Support Technician

Company: Strategic Staffing Solutions
Location: New Orleans
Posted on: May 24, 2019

Job Description:

Contract to permanent full time employeeMust reside in the Orleans Parish area within 12 monthsJob Description: Highly responsible technical and administrative work in support of information systems in an assigned area of responsibility independently performing consulting, designing, programming, installing, maintaining quality assurance, troubleshooting and or technical support for applications, hardware and software products, databases, database management system, support products, network infrastructure equipment or telecommunications infrastructure, software or hardware. Work includes coordinating projects such as conducting technical needs assessments, creating installation plans, analyzing and correcting network malfunctions, serving as system administrator and enhancing operating environments; and related work as required. Provision users based using a pre-defined protocol. Perform initial trouble-shooting of security-related (or seemingly security-related) problems. Create and maintain data communication scripts with trading partners. Monitor work queues for failed batch jobs and real-time work units, perform initial trouble-shooting for any issues. Maintain approvers and other resources in automated workflows. Create and maintain forms in the document management application. Assist with planning for and testing patches and upgrades. Evaluate help desk tickets and resolve those within the defined responsibilities of the position and route others to the appropriate resource.Minimum QualificationsEITHER: A Bachelor's Degree in computer science, Computer Information Systems (CIS), Geographic Information Systems (GIS), engineering, telecommunications or a closely related field from an accredited college or university AND one (1) year of progressively responsible experience installing, maintaining and troubleshooting computer hardware and software. OR Five (5) years of progressively responsible experience installing, maintaining and troubleshooting computer hardware and software. Associated topics: help desk, information technology, information technology analyst, information technology support, patient, systems administrator, technical support, technician, technician iii, technology

Keywords: Strategic Staffing Solutions, Kenner , Desktop Support Technician, Professions , New Orleans, Louisiana

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