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Security Dispatcher

Company: Ochsner Health System
Location: Kenner
Posted on: November 23, 2022

Job Description:

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.



At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!



This job answers internal/external calls for Security Operations, which average 2-3,000 transactions daily. Answers routine and emergency calls for security assistance while obtaining all necessary information required while dispatching security officers to calls for service as well as making notifications to on duty supervisors. Responds to all emergency situations, all types of Hospital/Clinic codes at any given time, monitors Hospital/Clinic video screens, maintains security log and all associated computer entries; handles all call and on-call for security and emergency preparedness for main campus and regional clinics as well as notifications for security incidents and emergency preparedness issues.



Education



Required - High School diploma or equivalent



Work Experience



Required - 1 year experience as a telephone operator, dispatcher or related experience



Knowledge Skills and Abilities (KSAs)



* Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.





* Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.





* Good analytical skills





* Excellent communication skills





* Demonstrates Good Judgement





* Strong interpersonal skills





* Strong customer service skills





* Must possess a good command of the English language, along with the ability to speak clearly and distinctly







Job Duties



* Consistently answers calls using standard company greeting





* Solicit and document information needed from callers to determine level of security assistance and then to dispatch officers to assist callers





* Responds to all codes/notifications during emergency incidents







Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.



The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.



Physical and Environmental Demands



The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.



Are you ready to make a difference? Apply Today!



Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.



Individuals who reside in and will work from the state of Colorado are not eligible for remote work position.



Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.



EEO is the Law links in English, Spanish, Chinese, and Arabic.



Affirmative Action Policy Statement

Keywords: Ochsner Health System, Kenner , Security Dispatcher, Professions , Kenner, Louisiana

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