We've made a lot of progress since opening the doors in 1942,
but one thing has never changed - our commitment to serve, heal,
lead, educate, and innovate. We believe that every award earned,
every record broken and every patient helped is because of the
dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support
those who do, you are making a difference and that matters. Come
make a difference at Ochsner Health and discover your future
This job greets patients and guest in a courteous manner whether
via telephone contact or in person; initiates scheduling an
appointment or completing the check-in process/admission for
patients; obtains and verifies accurate identification and
demographical data for the patient's permanent medical record which
assist in accurate reimbursement while recognizing the necessity of
maintaining the confidentiality of all patient information.
Responsible for point-of-service collections, face-to-face patient
interactions related to completing the patient registration and
admission process; responsible for the verification of insurance
via electronic verification, telephone, or web application;
improves patient satisfaction through consistently representing the
company professionally and cross trained to support multiple
functions across all patient and payer types.
Required - High school diploma or equivalent
Preferred - Associate's degree
Required - One year of related hospital, clinic, medical office,
business services/revenue cycle, front line registration, financial
counseling, banking, hotel retail and/or customer service related
Preferred - Certification in Healthcare Access Manager (CHAM),
Certification in Healthcare Access Associate (CHAA), Certification
as a Medical Assistant (or other medical specialty-based
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry
and retrieval of information.
- Effective verbal and written communication skills and the
ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various
software packages specific to role and keyboard.
- Strong interpersonal skills.
- Must have clerical skills and exhibit technical knowledge of
healthcare insurance benefits, various payor guidelines on referral
and authorization processes as well as have current knowledge of
Federal, State and Local billing regulations.
- Skills to effectively present information and respond to
questions from patients and customers, with proficiency.
- Skills to solve practical problems and deal with high stress
situations while maintaining a high quality of
- Good organizational, time management, and conflict resolution
- Excellent decision making skills; good analytical skills with a
strong attention to detail are necessary.
- Ability to work collaboratively with other departments.
- Ability to exercise sound judgment in handling/escalating
- Provide excellent customer service to all patients, guests, and
- Create, activate, and complete the patient scheduling, clinic
registration, or hospital admission process.
- Ensures all required forms are completed and other
paperwork/documents are gathered and accurate.
- Efficiently and accurately gathers and inputs patient/guarantor
demographic and financial information; explains insurance benefits
and collects co-pays, deductibles and self-pay portions due.
- Performs financial analysis of each case and informs patient of
- Balances Cash drawer daily, prepares deposit slips and follow
closing cash drawer process at the end of each shift.
- Demonstrates respect and cooperation in all staff
relationships, and a genuine willingness to prevent or resolve
- Adapts behavior to the specific patient population, including
but not limited to: respect for privacy, method of introduction to
the patient, adapting explanation of services or procedures to be
performed, requesting permissions and communication style.
- Other related duties as required.
The above statements describe the general nature and level of
work only. They are not an exhaustive list of all required
responsibilities, duties, and skills. Other duties may be added, or
this description amended at any time.
Remains knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards.
This employer maintains and complies with its Compliance &
Privacy Program and Standards of Conduct, including the immediate
reporting of any known or suspected unethical or questionable
behaviors or conduct; patient/employee safety, patient privacy,
and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability
Physical and Environmental Demands
The physical essential functions of this job include (but are
not limited to) the following: Frequently exerting 10 to 20 pounds
of force to move objects; occasionally exerting up to 100 pounds of
force. Physical demand requirements are in excess of those for
sedentary work. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Normal routine involves no exposure to blood, body fluid or
tissue and as part of their employment, incumbents are not called
upon to perform or assist in emergency care or first aid.
The incumbent works with patients who have known or suspected
communicable diseases and may enter isolation rooms. The incumbent
has an occupational risk for exposure to all communicable
Because the incumbent works within a healthcare setting, there
may be occupational risk for exposure to hazardous medications or
hazardous waste within the environment through receipt, transport,
storage, preparation, dispensing, administration, cleaning and/or
disposal of contaminated waste. The risk level of exposure may
increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
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