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Customer Service Representative - Work from Home

Company: Conduent
Location: Kenner
Posted on: June 6, 2021

Job Description:

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. Its why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduents differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduents solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

Do you like to help others solve their technology issues?

Do you keep up with the latest trends in technology, and are you always interested in learning more?

Do you get a sense of satisfaction from sharing your knowledge to help people?

If you answered yes to the questions above, we want to hear from you! We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client - a world leader in technology and innovation.

As an Inbound Sales or Service Advisor, the customer service you will be providing is via phone and is helping customers with sales or service questions. Sales questions will be from customers who want to know about financing or purchasing tablets, computers, or ear buds, or can you tell me about employee or student discount pricing?. Service questions from customers could be how many days do I have to return my items once I receive them? or can I return an engraved item? or can you resend my invoice from a past order?.

You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

Conduent has an exciting opportunity waiting for you, if you:

Are you a problem solver who can patiently listen to, understand, and address complex customer issues Have strong people skills to build a genuine connection with a customer Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Want to work with one of the worlds most recognized brands Provide calm conflict resolution and problem resolution for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers Can commit to 100% attendance for three weeks of paid training

Shifts for this position typically fall within the hour bands below:

Sales 7:00am-7:30pm CST

Service 7:30am-11pm CST

To meet our requirements, you should:

Be at least 18 years or older Have a High School Diploma, or equivalent Be able to successfully pass a criminal background check Have at least six months of customer service experience Preferably, have previous Contact Center and/or work from home experience Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred Be able to work independently with discipline and motivation to succeed in a virtual environment Have excellent English written and verbal communication skills Be courteous and friendly with high degree of professionalism Thrive in a fast-paced work environment Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

In return we offer:

$14.25 per hour plus incentive and bonus programs Health Benefits for you and your family, including medical, dental, vision Ability to develop your skills and grow your career Paid Time Off An opportunity to work for a company passionate about helping people

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT

Metro Areas: MN Minneapolis, IL Chicago, NY New York City, OR - Portland, MD - Montgomery County, Seattle, WA

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

Keywords: Conduent, Kenner , Customer Service Representative - Work from Home, Other , Kenner, Louisiana

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