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Intern, Operations Infrastructure Analyst

Company: Accolade
Location: Kenner
Posted on: June 4, 2021

Job Description:

ACCOLADE AT A GLANCE .. Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation's 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit



The OPERATIONS INFRASTRUCTURE INTERN will report to the Sr. Director of Customer Delivery and Health Plan Practice Lead. He/she will be a member of the Accolade Operations team gaining real world experience managing complex, cross functional business issues. This position will provide the opportunity to take theories and concepts studied and apply them to real business challenges. It will also provide insight into downstream impacts that communications and changes can have on our Front Line Care Teams. Our intern will work closely with Operations Leadership, Service Excellence, Change Management and Workforce Management, strengthening the appreciation for planning, communication, teamwork and collaboration.


- Creating a picture of our current change management and communication process from the top down through operations, including all channels leveraged and when - Creating a gap analysis of our Front Line Care teams needs and how they differ from our current change management and communication process - Working to dig through customer feedback and NPS/CSAT from Open Enrollment through February and tie themes to our current communication and change process - Analyzing the impact 1x1s and team meetings have on engagement and Customer/Client success - Working to better understand how levers pulled across the business to support Operations impacts our ability to deliver Customer and Client promises

Keywords: Accolade, Kenner , Intern, Operations Infrastructure Analyst, Other , Kenner, Louisiana

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