Dispatcher Saturday
Company: Waste Pro
Location: Kenner
Posted on: January 12, 2021
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Job Description:
SUMMARY OF POSITION:The purpose of the Disptacher position is to
communicate with Waste Pro drivers to respond to incoming service
orders, schedule service, resolve route and service issues and
complete daily routing dump and crew data entry. Distribute
information to driver teams as needed. ESSENTIAL JOB FUNCTIONS:1.
Maintain contact between drivers and home base, dispatching drivers
to calls as they are received, using information on customer needs,
drivers' locations and loads, and daily factors to balance cost and
speed of response. 2. Assign routes and service tickets to
appropriate drivers throughout the day and for the next day; closes
service tickets each day. 3. Plan, distribute, monitor and
follow-up daily route assignments for residential, roll-off and
commercial drivers to ensure customers are serviced per Waste Pro
standards and agreements. 4. Troubleshoots and resolves potential
delivery and pick-up problems before they result in service issues.
Effectively communicate with both drivers and customers to ensure
customer satisfaction. Communicate service changes to Sales
staff.5. Answer incoming calls from Customer Service and provide
requested route information and/or follow up. Work directly with
Customer Service Manager, Operations Manager and the Driver to
ensure prompt follow through of all issues. Distribute county
requests to route supervisors. 6. Communicates with maintenance
shop personnel and serves as an emergency point of contact to
drivers.7. Review route paperwork, enter customer information to
database, and close work orders from previous day routes, paying
close attention to detail, identifying and correcting any issues.
Records and documents information from drivers and distributes to
appropriate departments.8. Maintains all data in appropriate
systems including the following: Verify all dump tickets have been
received and entered into Tower. Close tickets and note in
Trackese. Enter new drivers, truck and route data information in
Tower. Enter "Crew Out" into Tower and provide to Supervisors.9.
Print, review and make data entry corrections to productivity
reports for route supervisors daily. 10. Distribute and maintain
driver phones/radios -- including completion of software updates,
and charging phones every evening. 11. Additional responsibilities
may include uniform tracking, timecard review for Drivers,
reconciliation of supervisor fuel tickets, and maintenance of PPE
inventory. Ensures that supplies are on hand for necessary forms.
Prepares Saturday work. OTHER JOB RESPONSIBILITIES:* Employees in
this job classification must attend and participate in corporation
sponsored training courses as assigned. * Employees in this job
classification are responsible for keeping up to date on current
technology, as job appropriate, being used by Waste Pro USA.* Any
additional job duties that may be assigned by the Supervisor. WORK
ENVIRONMENT:Normal setting for this job is: office setting.Job
Requirements:Education and Experience* High school diploma or G.E.D
and a minimum of 6 months of related work experience required. *
Experience within the Waste industry, transportation, or logistics
is preferred.* Previous customer service experience in a call
center environment preferred.* Good telephone and 2-way radio
skills; ability to deal with internal and external customers in a
courteous and professional manner* Computer proficiency- MS Office
and Typing Skills, * Ability to react well under pressure and treat
others with respect * Ability to identify and resolve problems in a
timely manner * Ability to prioritize and plan work activities; *
Ability to work efficiently and effectively, both independently and
as a team Special Considerations/Physical Work Requirements:
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the job.*
Required to use motor coordination with finger dexterity (such as
keyboarding, machine operation, driving, etc.)- most of the work
day;* Required to exert physical effort in tasks that involve the
ability to exert light physical effort in sedentary to light work,
but which may involve some lifting, carrying, pushing and/or
pulling of objects and materials of light weight handling objects
less than 25 pounds- rarely;Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: Waste Pro, Kenner , Dispatcher Saturday, Other , Kenner, Louisiana
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