INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) with Security Clearance

Company: Department of the Navy
Location: Pascagoula
Posted on: May 8, 2024

Job Description:

Summary You will serve as an INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) in the CUSTOMER SUPPORT DIVISION; INFORMATION TECHNOLOGY DEPARTMENT of SUPSHIP GULF COASTDuties--- You will serve as Customer / Technical Support Specialist within the IT Department supporting command users with workstation, desktop application and peripheral support and troubleshooting.--- You will submit helpdesk tickets as requested by command users and work assigned tickets as disseminated by leadership.--- You will assist IT Department team members with network patching as needed, advanced peripheral support and deployment, and administrative support related to technical input on standard operating procedures, desk guides, user training briefings.--- You will monitor performance metrics to optimize working environment.--- You will troubleshoot hardware and software problems using remote tools, gather and analyze factual data and communicate conclusions and recommendations.--- You will conduct analysis and recommend solutions to resolve complex system and application issues.--- You will deliver a full range of customer support services, including presenting formal and informal training to users relative to assigned systems.--- You will keep abreast of state-of-the-art IT developments and makes recommendations to address trends and new technologies in order to meet user and program needs as well as compliance requirementsRequirements Conditions of Employment--- Must be a US Citizen.--- Must be determined suitable for federal employment.--- Must participate in the direct deposit pay program.--- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification checkTo learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov--- Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade levelThis requirement is called time-in-gradeTime-in-grade requirements must be met by the closing date of this announcement.--- Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.--- Males born after 12-31-59 must be registered for Selective Service.--- You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on dutyFailure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.--- Successful completion of a pre-employment drug test (including marijuana) is requiredA tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the testYou will be subject to random testing.--- This position is designated as a Cyber IT/Cybersecurity Workforce positionYou must obtain and maintain the credentials as described in SECNAV M-5239.2; Specialty area 411 (Technical Support), Level (Intermediate) within 12 months of appointment.--- This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sitesYou must be able to travel on military and commercial aircraft for extended periods of time.--- MSP/PPP applicants must currently hold the required security clearance.--- This is a bargaining unit position.--- This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirementsOvertime or night differential pay and/or unusual duty hours may be requiredQualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-11) grade level or pay band in the Federal service or equivalent experience in the private or public sector providing technical guidance to end users with workstation, desktop application, or peripheral support to identify, troubleshoot, and recommend solutions to information technology issuesYour experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solvingAdditional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social)Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employmentEducation This job does not have an education qualification requirementAdditional information This position is covered by the Department of Defense Priority Placement ProgramAdditional vacancies may be filled by this announcementA relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selecteeA relocation incentive MAY be authorizedA tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointmentsIf you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information CenterFederal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitantsPolicy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higherICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty locationApplicants who do not provide this documentation will not receive consideration as an ICTAP candidateFor more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ)A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific positionPPP applicants will be placed at the FPL, if determined Well Qualified (WQ)To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separationBenefits A career with the U.Sgovernment provides employees with a comprehensive benefits packageAs a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewardingOpens in a new windowLearn more about federal benefitsReview our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittentContact the hiring agency for more information on the specific benefits offeredHow You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications aboveIn order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being consideredYour resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this positionTherefore, we encourage you to be clear and specific when describing your experienceWhen the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcementYou will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:--- ACCOUNTABILITY
* INFORMATION TECHNOLOGY CUSTOMER SUPPORT
* INFORMATION TECHNOLOGY HARDWARE MANAGEMENT
* INFORMATION TECHNOLOGY PROJECT MANAGEMENT
* ORAL COMMUNICATION
* WRITTEN COMMUNICATION You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection processIf selected, you may be required to provide supporting documentationIf after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualifiedPlease follow all instructions carefullyErrors or omissions may affect your rating or consideration for employmentAll eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcementBenefits A career with the U.Sgovernment provides employees with a comprehensive benefits packageAs a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewardingOpens in a new windowLearn more about federal benefitsReview our benefits Eligibility for benefits depends on

Keywords: Department of the Navy, Kenner , INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) with Security Clearance, IT / Software / Systems , Pascagoula, Louisiana