Field Service Representative
Company: Elliott Group
Posted on: November 23, 2022
Overview & Responsibilities
. PURPOSE OF THE JOB
Under the direction of the Field Service Manager the Field Service
Representative/Engineer IV provides after sales service.
Supervises the commissioning, overhaul and troubleshooting of
Elliott and other OEM equipment at customer's sites, on his/her
own, or under the direction of a Project Manager.
Assures that work is carried out in accordance with the customer's
expectations or specifications while ensuring that safety,
environmental and quality policies are adhered to.
Produces service income for Elliott Company.
BACKGROUND and EXPERIENCE
Requires a Bachelor's degree in Mechanical Engineering plus ten to
fifteen years of experience in the field of turbo machinery; or
equivalent combination of education & experience.
Must possess a valid passport.
Strong mechanical, thermodynamical aptitude for rotating machinery,
as well as commercial aptitude.
Ability to read and understand drawings, technical documentation,
blueprints, layouts and schedules.
Ability to write technical documents.
Profound knowledge of electrical and digital systems.
Flexible so can cope with wide variety of problems, customers and
Must be willing to work in camps, on platforms and in
non-industrialized countries. Tropical fitness is a must.
Good communication skills. Profound knowledge of the English
language, verbal and written.
Computer skills - Microsoft Word, Excel, Projects, PowerPoint,
Advanced Supervisory Skills.
Ability to lead discussions in training classes and meetings.
Must be capable of representing Elliott Company in a positive
Must be capable of calming difficult situations.
Consulted by others for their ability to identify, understand and
analyze complex technical issues.
Decisions are typically based on extensive acumen and
NATURE OF THE JOB
What kind of job is this? What terms best describe the principal
activities of the job? (Try to identify the 4 most important)
developing, creating, designing - directing, controlling,
implementing - supervising, administering - collecting, recording,
calculating, consolidating, analyzing - persuading, selling,
convincing.) Is this a line or staff type position? To what extent
are activities covered by policies, precedents or procedures? How
much of the job involves responding to new, unfamiliar or original
Principal activities of this job are analyzing customer's problems,
collecting and recording product and technical information, to
summarize findings, to report product troubles as well as
contractual troubles on each assignment. Further, to direct the
assigned labor force, which may be Elliott's own labor, customer
supplied or contracted and to ensure that equipment is built to the
required standards and procedures relating to installation,
commissioning, start-up, repair or maintenance work of customer's
Although some activities are covered by policy, precedent, or
standard procedures, most of the work has to be programmed and
supervised by the service engineer based on actual site
As Elliott seldom builds two machines alike or customers seldom use
an Elliott machine in identical service, the likelihood of
responding to new or unfamiliar situations is a very real and
Advises customer on operating and maintenance procedures,
recommends proper parts stocking and overhaul programs to minimize
Makes performance tests/evaluation.
CONTACT WITH OTHERS
Interacts with others requiring social skills and the ability to
understand and influence using data and logic.
Directs the activities of colleagues, customer personnel and
Demonstrates and exhibits superior tact and reasoning skills are
necessary to handle significant contact with customers, vendors and
subcontractors in the customer's workplace.
All levels of management and assigned employees in the following
departments: Field Service Operations, Repair Shop Operations,
Service Parts Operations, Technical Service, Re-rates and
Modifications, After Market Sales, Finance/Accounting,
Legal/Contract Administration, Environmental Health Safety
Customers, Vendors, Sub-contractors, Sales
Internal and external International Standards Organization & EHS
Acts mostly as sole company representative while at site.
Regional Section (in addition to above):
Travel requirements expected to be 100%, if not stated differently
in the employment letter. Requires a passport to accomplish the
travel in addition to visas as needed.
NAO: another external contact is the Union.
SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES
Describe the important activities or duties of this job in a series
of numbered sentences or short paragraphs. Try to establish the
relative significance of each activity by listing in descending
order of importance.
Ensures all work is performed in a safe manner to prevent injury to
personnel or equipment, i.e. ensures that safety, quality and
schedule are obtained.
Adheres to instructions and guidelines as described in the quality
and Environmental Health & Safety (EHS) management systems.
Can be asked to assist in the quotation process and invoicing
content for major projects that effect profitability of business
Handles and coordinates technical issues of a project (Elliott or
non-Elliott), such as installation, commissioning, trouble
shooting, maintenance or overhaul.
Handles and coordinates commercial issues of a project including
field project accounting and warranty handling.
Schedules and allocates personnel and material to execute work
scopes, plans and prepares major projects.
Performs safety planning and detailing on major projects. Performs
hazard identification and mitigation for all tasks being performed
as part of job responsibilities.
Performs the technical job preparation and planning.
Conducts investigations of customer product trouble or complaints
including performance problems; reaches conclusions and takes
corrective action in conjunction with the Field Service Manager
while selling solution both to the customer and within Elliott. May
exercise independent judgment and corrective action plan depending
on the nature of the trouble and availability of communication
Manages effective field service reporting to assure proper feedback
of product or contact trouble to enable finding the root cause and
the correction and elimination of problems.
Provides technical direction and assists Field Service personnel on
other assignments as directed.
Supervises, directs and controls customer personnel, hired labor
and Field Service Representatives and Engineers in the start-up,
repair, maintenance or overhaul of equipment.
Operates vibration diagnostic equipment.
Prepares and gives toolbox talks.
Responsible for local purchasing.
Provides training to customer's and own personnel.
Issues work method statements.
Conducts experimental programs for development of modifications to
Acts in Site Manager capacity while directing work on Elliott
equipment as well as on non-Elliott equipment.
Makes customer courtesy calls to check inventories and promote the
sale of parts, inspect new shipments, and sell service in
conjunction with the Service Sales Engineer.
Keeps Field Service Manager/Support Engineers promptly and
thoroughly informed on all work performed, quality, performance and
equipment problems, customer's reaction to equipment, and future
Keeps installation back charges from customers and/or mechanical
contractors on a minimum through good judgment and prompt
Responsible for contributing new ideas to improve product design
and appearance, enhance company service, and eliminate
Issues Service Reports within two weeks of customer job completion
noting particular instances with dates and names of persons
connected with the services performed on the job.
Promotes customer good will through effective communication and
cooperation with customer's personnel.
Assists in resolving Elliott's liability in failure claims or
checks validity of customer's claims.
Provides support to all department and company activities as
directed by Field Service management.
Equal Employment Opportunity
Elliott is an equal employment opportunity/affirmative action
employer and does not discriminate on the basis of race, color,
religion, sex, national origin, age, marital status, genetic
information, disability, veteran status, or any other
characteristic protected by the federal, state or local laws of the
United States. Applicants and employees are protected under U.S.
federal law from discrimination. To learn more, click here .
Pay Transparency Nondiscrimination Provision
Elliott follows Executive Order 11246, including the Pay
Transparency Nondiscrimination Provision. To learn more, click here
To learn more about our Job Applicant Privacy Notice, please click
No agency submissions please. NOTE: Resumes submitted to any
Elliott Group employee without a current, signed and valid contract
in place with the Elliott Group recruiting team will become the
property of Elliott Group and no search fees will be paid.
Keywords: Elliott Group, Kenner , Field Service Representative, IT / Software / Systems , Kenner, Louisiana
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