KennerRecruiter Since 2001
the smart solution for Kenner jobs

Customer Service Representative

Company: Mommy Jobs Online
Location: Kenner
Posted on: August 11, 2019

Job Description:

Mommy Jobs Online is seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLxxx when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Kenner , Customer Service Representative, Hospitality & Tourism , Kenner, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Concierge Navigator - Renaissance New Orleans Arts Warehouse District Hotel (17002SPI)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International
Location: New Orleans
Posted on: 08/25/2019

92G Food Service Specialist
Description: 92G Food Service SpecialistJob ID: Job Views: 28Location: NEW ORLEANS, Louisiana, United StatesZIP Code: 70117Job Category: Supply and LogisticsPosted: 08.16.2019Age Requirements: Must be between the (more...)
Company: Army National Guard
Location: New Orleans
Posted on: 08/25/2019

Refrigeration, HVAC and Commercial Kitchen Equipment Technician
Description: JOB: Service TechnicianLOCATION: Baton Rouge, LouisianaEMPLOYMENT/FLSA STATUS: Full Time, Regular, ExemptNORMAL WORKING HOURS: 7:00am - 5:00pm, Monday through FridaySALARY RANGE: 25.00- 30.00 hourly (more...)
Company: REMCO - Restaurant Equipment Maintenance Company
Location: Baton Rouge
Posted on: 08/23/2019


Retail Merchandiser
Description: Driveline is currently seeking motivated and career-minded candidates to join its national network of retail merchandisers. We owe our continued success to the hard working, intelligent and innovative (more...)
Company: Driveline Retail Merchandising
Location: Biloxi
Posted on: 08/25/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: New Orleans
Posted on: 08/25/2019

Stay At Home Customer Service Agent
Description: Helping Blind Visually Impaired People With Daily Tasks Without Leaving Your Home You don 039 t just want a job you 039 re seeking an adventure See the world from the comfort of your home office (more...)
Company: Mommy Jobs Online
Location: Biloxi
Posted on: 08/25/2019

Banquet Chef
Description: Banquet Chef Plan and oversee day to day banquet culinary operations and give direction to employees. Visually inspect,
Company: Confidential
Location: New Orleans
Posted on: 08/25/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: New Orleans
Posted on: 08/25/2019

Customer Service Job Ads
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Biloxi
Posted on: 08/25/2019

Customer Service Reps. Work At Home!
Description: We're looking for earners - you can get a performance bonus your first week We arelooking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer (more...)
Company: Mommy Jobs Online
Location: New Orleans
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Kenner RSS job feeds