KennerRecruiter Since 2001
the smart solution for Kenner jobs

SrMgr-Ops Rooms (HtlOps) - Sheraton New Orleans Hotel - (19092314)

Company: Marriott International, Inc.
Location: Kenner
Posted on: July 12, 2019

Job Description:

Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all weve got on property and off. When guests stay with us, its not just a room with a bed that theyre buying. Its an experience. Were looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton. The Sheraton New Orleans Hotel, located at 500 Canal St, New Orleans, Louisiana, 70130 is currently hiring a SrMgr-Ops Rooms (HtlOps). Responsibilities include: Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity. Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff. Leads specific team while assisting with meeting or exceeding property goals. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. Sets clear expectations, with the General Manager, for the team. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Schedules the team against guest and hours/occupied room goals. Monitors compliance with standards and procedures. Performs hourly job functions as needed. Providing Exceptional Customer Service Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies all team members meet or exceed all hospitality requirements. Managing Profitability Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Promotes both Guarantee of Fair Treatment and Open Door policies. Verifies that orientations for new team members are thorough and completed in a timely fashion. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19092314?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Kenner , SrMgr-Ops Rooms (HtlOps) - Sheraton New Orleans Hotel - (19092314), Hospitality & Tourism , Kenner, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Part Time Nabisco Merchandiser-Baton Rouge,LA Hourly compensation fixed rate: $13, subject to
Description: Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits Cadbury (more...)
Company: Mondelez International
Location: Baton Rouge
Posted on: 07/18/2019

Dishwasher (Part Time)
Description: Dishwasher Part Time T1 JOB SUMMARY: Cleans and sanitizes all dishes and silverware to be used by guests of casino/hotel. Cleans and sanitizes all kitchen equipment. Keeps dining room and banquet (more...)
Company: Caesars Entertainment
Location: New Orleans
Posted on: 07/18/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Baton Rouge
Posted on: 07/17/2019


Executive Chef
Description: Unit DescriptionXavier University in New Orleans, We have about 1450 student on meal plan, three retail location Chick fil a, Starbucks, and Sub connect
Company: Sodexo
Location: New Orleans
Posted on: 07/17/2019

Events Specialist - Sheraton New Orleans Hotel - (19080912)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Kenner
Posted on: 07/18/2019

At Your Service Agent - Part time - Sheraton New Orleans Hotel - (190010UH)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International
Location: Kenner
Posted on: 07/18/2019

Beverage Attendant / Runner (PT) - Sheraton Hotels - (190016K4)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Kenner
Posted on: 07/18/2019

Pelican Bar Cocktail Server (Part-Time) - Sheraton Hotels - (19081571)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: New Orleans
Posted on: 07/18/2019

Guest Experience Expert - Residence Inn New Orleans Downtown - (19095355)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: New Orleans
Posted on: 07/18/2019

Pelican Bar Cocktail Server (Part-Time) - Sheraton Hotels - (19081571)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Kenner
Posted on: 07/18/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Kenner RSS job feeds