Supervisor (Club Level Concierge Supervisor) - The Ritz-Carlton, New Orleans - (19001EH1)
Company: Marriott International, Inc.
Posted on: June 14, 2019
Supervisor (Club Level Concierge Supervisor) At more than 80
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for
rare and special luxury service the world over. We invite you to
explore The Ritz-Carlton. The Ritz-Carlton, New Orleans, located at
921 Canal St, New Orleans, Louisiana, 70112 currently has the
following opportunity: Supervisor (Club Level Concierge
Supervisor)(19001EH1) : Respond to guest requests for special
arrangements or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from guests with unique
needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the
surrounding area amenities, including special events and
activities. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any
outstanding requests from the previous day receive priority and are
resolved. Monitor inventory and order general office supplies.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents,
injuries, and unsafe work conditions to manager; complete safety
training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. We invite you to learn more about this
position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. - The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Kenner , Supervisor (Club Level Concierge Supervisor) - The Ritz-Carlton, New Orleans - (19001EH1), Hospitality & Tourism , Kenner, Louisiana
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