KennerRecruiter
the smart solution for Kenner jobs

Agent - Guest Service

Company: Hilton
Location: Kenner
Posted on: March 17, 2019

Job Description:

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

    What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

      In addition, we look for the demonstration of the following key attributes:

      • Quality
      • Productivity
      • Dependability
      • Customer Focus
      • Adaptability


        What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

        Keywords: Hilton, Kenner , Agent - Guest Service, Hospitality & Tourism , Kenner, Louisiana

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Hospitality & Tourism Jobs


Housekeeper/Cook
Description: Ensure cleanliness of client rooms and facility Plan and prepare meals for residents Plan and
Company: Mental Health Association for Greater Baton Rouge
Location: Baton Rouge
Posted on: 03/26/2019

Customer Service Reps Needed TODAY!
Description: Interviewing Goal Oriented Individuals Do you enjoy helping others The Largest Healthcare Benefits Discount
Company: MAH Benefits
Location: New Orleans
Posted on: 03/26/2019

Housekeeper - PM Shift - Sheraton New Orleans Hotel - (19000GSQ)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Kenner
Posted on: 03/26/2019


Housekeeper - The Sheraton New Orleans Hotel - (17001VEP)
Description: Heres To Your Journey with Sheraton Sheraton is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow (more...)
Company: Marriott
Location: Kenner
Posted on: 03/26/2019

Barista / Gourmet Coffee Attendant - Le Mridien New Orleans (170029IP)
Description: Heres To Your Journey with Le Meridien Le Meridien is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates (more...)
Company: Marriott
Location: New Orleans
Posted on: 03/26/2019

Inbound customer service
Description: Inbound Customer Service Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the (more...)
Company: MJOL Staffing
Location: Baton Rouge
Posted on: 03/26/2019

Housekeeper - $200 SIGN ON BONUS! ($100 at start & $100 after 90 days) -(190009FZ)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: New Orleans
Posted on: 03/26/2019

Cook II - New Orleans Marriott (17001A6I)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels Resorts Suites is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer (more...)
Company: Marriott International
Location: Kenner
Posted on: 03/26/2019

Customer Service Agents - $15 per hour
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: MJOL
Location: New Orleans
Posted on: 03/26/2019

KFC Shift Supervisor
Description: Description br br This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will (more...)
Company: KFC
Location: Kenner
Posted on: 03/26/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Kenner RSS job feeds