Meet & Greet Agent
Company: Sms International Shore Operations Inc
Location: Kenner
Posted on: April 1, 2026
|
|
|
Job Description:
In-Person Interviews will begin soon. Basic Purpose: This is a
fast-paced high energy part-time position requiring a positive,
efficient and professional imagine. Agents will work at the
airport, directly with the public and are responsible for providing
service for arriving and departing cruise guests. Agents working
for SMS International Shore Operations US, Inc., direct and assist
cruise guests in all aspects of airport operations such as meet and
greet, escort, transportation coordination services, etc. as
assigned. Job Duties and Responsibilities · Answers general
questions in an accurate and pleasant manner. Takes the initiative
to assist each and every guest. · Behaves and treats other
employees, guests and the public in a courteous, cooperative,
respectful and professional manner. · Greets all guests with a
smile and welcomes them; fosters a welcoming and friendly
atmosphere at all times. · Carries and displays the approved
signage at shoulder height to ensure proper visibility. ·
Volunteers assistance and circulates in the luggage area, remaining
accessible and approachable. · Directs guests to proper areas (i.e.
check-in counter, waiting area). · Qualifies guests with transfers
and consults manifest as needed. · Pro-actively and efficiently
sells transportation; documents transactions accurately and
completes all required accounting procedures as per set standards.
· Provides guests with pertinent information regarding
transportation, pier experience and sailing, according to
department manual and training. · Ensures that all physically
challenged/special needs guests are handled respectfully and
appropriately. · Escorts guests to the bus and controls guest flow
accordingly. · Performs luggage sweep of all airline carousels at
the end of each day and immediately reports any leftover luggage to
the supervisor and airline representative; assists with expediting
luggage, as needed. · Clears and cleans workstation and/or area by
the end of each day and ensures all paper work has been turned in
to appropriate personnel. · Shows flexibility by performing any and
all additional duties/projects assigned by management on a daily
basis. Education: · High School Diploma or equivalent. Experience:
· Prior customer service or related experience. Knowledge, Skills &
Abilities: · Demonstrated ability to communicate in English,
sufficient to provide information and answer general questions. ·
Good organizational and customer service skills. · Good
communication skills and crowd control abilities to guide large
groups and control lines. · Ability to work effectively in a
multi-tasked, fast-paced environment in front of large groups. WORK
CONDITIONS/ PHYSICAL DEMANDS & TRAVEL: · Position includes frequent
standing, walking, lifting, pushing and pulling for up to 6 hour
increments on average. · Ability to stoop, kneel, bend, crouch,
lift or carry. · Position is exposed to indoor/outdoor work
environment at pier/airport and terminal locations under varying
weather conditions. · Flexibility to work hours ranging from 5:00
am – 4:00 pm or until ships departures; may include weekdays,
weekends and holidays.
Keywords: Sms International Shore Operations Inc, Kenner , Meet & Greet Agent, Hospitality & Tourism , Kenner, Louisiana
