KennerRecruiter Since 2001
the smart solution for Kenner jobs

Night Manager

Company: Hilton New Orleans Airport
Location: Kenner
Posted on: November 15, 2019

Job Description:

Location: US-LA-Kenner# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: ExemptResponsibilities

  • Take ownership of guest service for property as a whole in accordance with brand standards.
  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied to elevate the guest service experience.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, coach and develop property associates.
  • Consistently motivate and educate to improve upon guest satisfaction and feedback to meet and exceed brand standards.
  • Provide training for entry level associates and supervisors.
  • Develop and implement controls for expense management.
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
  • Ensure timely completion of performance appraisals.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Ensure compliance of concierge, bellstand, valet and driver standard operating procedures and policies.
  • Perform any other job related duties as assigned.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
  • Assist in the consistent improvement of and accuracy and quality of concierge services.
  • Champion education of associates regarding area and property history
  • Maintain all necessary equipment and a par stock of supplies.
  • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

    Qualifications

    • Hospitality degree preferred, or equivalent work experience.
    • Excellent written and verbal English skills.
    • Proficient with PMS system.
    • Advanced knowledge of brand's reward program.
    • Advanced knowledge of hospitality standards and guest service.
    • Able to handle cash and credit transactions.
    • Self-starting personality with an even disposition.
    • Maintain a professional appearance and manner at all times.
    • Communicate well with guests
    • Must possess thorough knowledge of all concierge, bellstand, valet and driver operations and individual job requirements.
    • Computer literacy and financial management a must.
    • Able to resolve guest, supervisor and associate conflicts.
    • Able to manage effectively multiple tasks at all times and have excellent organizational skills.
    • Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts - taking on the responsibility of being a role model and mentor for this skill set.
    • Intimate knowledge of local area attractions and transportation.
    • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
    • Able to establish and maintain effective working relationships with associates and customers.
    • Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
    • Responsible for the financial management of the Guest Services Operations

      Benefits

      HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

      For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

      HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115389769

Keywords: Hilton New Orleans Airport, Kenner , Night Manager, Executive , Kenner, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Regional Sales Manager
Description: Atkore International Group Inc. is a leading manufacturer of Electrical Raceway products, primarily for the non-residential construction and renovation markets, and Mechanical Products Solutions for (more...)
Company: Atkore International
Location: Baton Rouge
Posted on: 12/12/2019

Project Manager III
Description: Description: Position Purpose: Plan, organize, monitor, and oversee complex projects utilizing cross functional teams to deliver defined requirements and meet company strategic
Company: Centene Coproration
Location: Baton Rouge
Posted on: 12/12/2019

Project Manager II
Description: Project Manager II Position Purpose: Plans, organizes, monitors, and oversees projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives. - Manage (more...)
Company: Centene
Location: Baton Rouge
Posted on: 12/12/2019


Regional HR Manager- HR Business Partner Services
Description: Thank you for your interest in our company To apply, click on the button above. You will be required to create an account or sign in with an existing account . Your account will provide you access to (more...)
Company: Hancock Whitney
Location: New Orleans
Posted on: 12/12/2019

Project Manager (Public Works)
Description: Welcome page br Returning Candidate br Log back in br br br br PROJECT MANAGER PUBLIC WORKS br br Job Locations US-LA-New Orleans br br Job ID br br 2019-2931 br br Category (more...)
Company: Vanir Construction Management, Inc.
Location: New Orleans
Posted on: 12/12/2019

RN Manager Med/Surg
Description: Description SHIFT: No Weekends br br SCHEDULE: Full-time br br TulaneMedical Center is a 327-bedacclaimed teaching, research and medical center serving the greater New Orleansarea. Tulane physicians (more...)
Company: Tulane Medical Center
Location: New Orleans
Posted on: 12/12/2019

Project Manager National Accounts
Description: The Project Manager is responsible for the overall communication and completion of each project including project scheduling with the customer. This position also coordinates the installation with the (more...)
Company: Red Hawk Fire & Security
Location: New Orleans
Posted on: 12/12/2019

Project manager-construction
Description: Mott MacDonald has built strong, lasting relationships with our clients by acting as their advocate, and by adhering to the highest standards of professionalism. Mott MacDonald provides our clients with (more...)
Company: Mott MacDonald
Location: New Orleans
Posted on: 12/12/2019

Security Assurance Manager
Description: of Openings br br 1 br br Category br br Consulting br br Work Site - City br br New Orleans br br Department br br Consulting Technical Services - Platform br br Work (more...)
Company: Mythics, Inc
Location: New Orleans
Posted on: 12/12/2019

Vendor Management Analyst
Description: Vendor Management Analyst Position Purpose: Assist with all vendor activity, including but not limited to dental, ancillary, pharmacy and vision vendors for the Health Plan - Assit with vendor utilization (more...)
Company: Centene
Location: Baton Rouge
Posted on: 12/12/2019

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Kenner RSS job feeds