General Manager
Company: Common House
Location: New Orleans
Posted on: May 5, 2024
Job Description:
Who we are
Common House is a modern social club with locations in Richmond,
VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA
(coming 2024). More than a membership, the Houses provide inclusive
spaces to dine, work, and discover through daily programming,
unique amenities, and connection opportunities with other
members.
Position & Candidate Description
Common House is seeking an experienced hospitality operator to
oversee the facilities and manage the day-to-day operations of
Common House New Orleans. The General Manager is responsible for
onboarding and managing all member-facing team members, from
Concierge and Servers to Bartenders Club Managers. The GM will own
the F&B operations of the business, ensuring that the member
experience via service, food and beverage offerings, and
programming are executed to Common House brand standards. The GM
will lead the front of house team, including club managers who
oversee beverage, concierge, and private event execution, are
properly planning and staffing to execute and reach the financial
goals of the club. The GM will collaborate with the Chef and report
regularly on F&B sales trends and results, club usage as
measured by covers and check-ins, and manage hourly labor expenses
to budget.
The General Manager is an experienced leader, a strong
communicator, and has a problem-solving, 'can-do' attitude to flex
to the needs of the club, the staff, and the members on any given
day. The GM will be a brand ambassador for Common House,
exemplifying our core values, maintaining a positive work culture,
and will have an objective of operational efficiency, increased
revenue and continuously improving the member and guest experience.
Prior to opening, the General Manager will work in tandem with the
Director of Operations and Corporate team (OpCo) to ensure that the
club is set up and ready to operate.
This position is based in New Orleans, and will require being
on-site at the club five days per week, with a schedule that may
change week to week based on the needs of the club. There will be
some travel to Virginia and/or Tennessee for training at our
currently operating clubs.
Responsibilities of the General Manager include but are not limited
to:
- Staffing, Service, Employee Relations
- Interview, hire, and onboard all Club Managers, including those
who will oversee the Concierge desk and Beverage program
- Oversee hiring and onboarding for all hourly staff by
delegating to and collaborating with other managers to post the
jobs, interview, and hire
- Collaborate with OpCo and Director of Operations to plan and
execute on orientation, training, and soft-opening ahead of the
Grand Opening of the club
- Assist in setting up the club, from ordering small wares as
needed to programming menus into the POS, ordering and receiving
wine, liquor, and other consumables.
- Coach, mentor, and develop FOH Managers and staff through staff
evaluations, incentives, ongoing coaching, and one-on-one
goal-setting sessions
- Conduct weekly team meetings to review events, community
initiatives, food prep, and all other happenings; regularly &
effectively communicate with all part-time staff
- Collaborate with Assistant General Manager (AGM) with guidance
from Hospitality Director to develop service training
programs.
- Create and manage staff schedule in collaboration with AGM and
club managers.
- Uphold service standards through exemplary leadership and
direct communication with all team members
- Monitor business levels, private events, and programming to
maintain effective scheduling of staff and limit overtime
- Maintain a positive working relationship with Chef, Director of
Operations, OpCo, and all staff
- Work with OpCo to roll out policies, procedures, standards
- Budgeting & Revenue Management
- Co-develop and implement cost controls to drive profitability
for the House.
- Manage labor and supply budgets of the club restaurant's and
overall club's operations, working with the Director of Operations
to ensure P&L is managed effectively. Work with F&B
managers to oversee ordering of supplies, inventory, and waste
tracking.
- Partner with other stakeholders to ideate creative ways and
promotions to drive revenue, increase check average, and meet
financial goals for the house.
- Work with club managers to eliminate waste and excess inventory
through weekly specials and F&B-focused programming
- Stay on top of administrative tasks like approving time cards
for the timely and accurate processing of payroll
- House Maintenance
- Ensure that the club is always 'guest ready,' by empowering
team to stay on top of regular cleaning and maintenance tasks.
- Monitor and advocate for maintenance and upgrade needs. Problem
solve as needed, communicate when issues need to be escalated to
maintenance professionals
- Member Relations
- Work with Director of Membership to drive membership happiness
and retention with an understanding of membership goals. Encourage
creative/professional collaboration between members and staff who
share similar passions or interests, building community within the
club.
- Catalog individual members' needs and preferences in CRM
management software to curate comfortable and consistent member
experiences
- Solicit guest and employee feedback to build a harmonious work
and service environment, and to provide guidance on future
programming and events. Respond to guest service complaints in a
professional and timely manner.
Qualifications:
- 5-10 years of hospitality management experience
- ServSafe Certified
- Ability to be in Common House New Orleans 5 days/week, flexible
with schedules as it may shift or change to support events in the
House. This will include evenings and weekends.
- Experience managing and developing large teams of hourly
employees
- Extensive hospitality background and training
- Financial acumen
- Regulatory, safety and compliance understanding and
experience
- Strengths in delegating and directing
- Event logistics experience
Physical Requirements:
- Prolonged periods of time walking, standing, and on one's feet.
Must be able to carry 15 pounds repetitively.
- Must be available to work nights, weekends, and early mornings
based on needs of the club.
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Keywords: Common House, Kenner , General Manager, Executive , New Orleans, Louisiana
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