Supervisor - Guest Service / Front Office Operations - Courtyard - (19088405)
Company: Marriott International, Inc.
Posted on: August 11, 2019
Here's To Your Journey with Courtyard With more than 330 managed
locations in more than 20 countries Courtyard by Marriott offers a
refreshing environment that helps guests stay connected and
balanced. Working at Courtyard, you''ll ensure guests have a
smooth, productive stay that meets their personal and business
needs. Find Your World at Courtyard by Marriott. The Courtyard New
Orleans Downtown Near French Quarter, located at 124 St. Charles
Avenue, New Orleans, Louisiana, 70130 is currently hiring a
Supervisor - Guest Service / Front Office Operations.
Responsibilities include: Complete designated cashier and closing
reports in the computer system. Review shift logs/daily memo books
and document pertinent information in logbooks. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Process all
guest check-ins by confirming reservations in computer system,
verifying guest identity, requesting form of payment, assigning
room, and activating and issuing room key. Sell a
room/accommodation to guests without reservations based on
availability. Ensure rates match market codes and that any
exceptions are documented. Ensure checks that come from outlets
(e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling,
disciplining, and motivating and coaching employees; serve as a
role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests'' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand, sit, or
walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 25 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Kenner , Supervisor - Guest Service / Front Office Operations - Courtyard - (19088405), Administration, Clerical , Kenner, Louisiana
Didn't find what you're looking for? Search again!