Medical Support Assistant

Company: U.S. Department of Veterans Affairs
Location: Biloxi
Posted on: March 17, 2026

Job Description:

Job Description About the Company We are excited to announce that we have Medical Support Assistant (MSA) openings at multiple facilities across the South-Central VA Health Care Network (VISN 16), which serves a remarkable population of 1.3 million Veterans throughout a 175,000-square mile area, including Mississippi, Louisiana, Arkansas, and portions of Texas, Oklahoma, Missouri, Alabama, and Florida. About the Role The role of a Medical Support Assistant is crucial in ensuring Veterans receive timely and well-coordinated healthcare services. As an MSA, you’ll become an essential administrative partner to our clinical teams, taking on responsibilities such as patient scheduling, assisting Veterans with their appointments, and helping clinics run smoothly each day. Responsibilities Answering calls, greeting and helping patients. Scheduling and coordinating medical appointments. Updating patient demographic and insurance details. Documenting patient interactions. Working closely with clinical staff to support overall patient care. Monitoring appointment requests and managing consults. Ensuring scheduling is completed according to VA guidelines. Serving as an initial point of contact for the units, clinics, ED. Tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. Scheduling appointments by following VHA Outpatient Scheduling Directive and Standard Operating Procedures. Utilizing the Electronic Waiting List accurately in a timely manner. Notifying supervisor when clinic access is less than desirable. Daily review of Consults, active/pending text orders, Encounter reports, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition. Scheduling and coordinating appointments for return visits and future appointments. Ensuring clinics are blocked when physicians are on leave or for scheduled meetings/training. Utilizing Recall Reminder Software policies when scheduling is beyond the 30-day request. Managing the telephone triage and determining if any emergency situations exist. Providing excellent customer service and adhering to VA Local, National and Service policies and procedures. Qualifications Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Required Skills Practical knowledge of computerized data entry and information processing systems. Understanding of the healthcare system's organization and services. Knowledge of standard procedures, utilizing medical records, and medical terminology. Preferred Skills Experience in scheduling and coordinating medical appointments. Ability to manage medical data and patient movement effectively. Pay range and compensation package These roles include a comprehensive federal benefits package: a retirement pension, Thrift Savings Plan with government match, federal health and dental insurance options, and paid leave, offering security and flexibility as you build your career.

Keywords: U.S. Department of Veterans Affairs, Kenner , Medical Support Assistant, Administration, Clerical , Biloxi, Louisiana