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Outreach Coordinator (Admin and Phone Queue Experience Preferred)

Company: Aetna
Location: Kenner
Posted on: March 23, 2020

Job Description:

Req ID: 69399BRJob DescriptionFacilitates provider and member outreach to ensure member receipt of important clinical services to improvement member health outcomes. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory/contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.Fundamental Components included but are not limited to:

  • Identifies potential resources and initiates collaboration with providers to improve member health outcomes and HEDIS measures.
  • Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes. Identifies when to refer member to Social Worker or Case Manager.
  • Develops and distributes educational information to members and providers in accordance with the HEDIS outreach work plan (mailings, social media, automated calls, etc.)
  • Assists in the development and standardization of outreach documentation and manages the data flow process to complete HEDIS documentation.
  • Documents member participation in outreach activities in accordance with abstraction and audit standards.
  • Conducts HEDIS provider chart request calls and mailings.
  • May develop and maintain member incentive programs to support HEDIS initiatives.
  • Maintains incentive database to track member compliance.
  • May identify opportunities to partner with community organizations on special events and presentations (i.e., health fairs and community events).
  • Works with internal staff to schedule, organize, and staff these events.
  • Records and documents all member and provider outreach activity.
  • Performs other duties as required.Qualifications Requirements and Preferences:
    • Ability to use standard corporate software packages and corporate applications.
    • Strong communication skills and experience speaking with medical providers.
    • Recent and related experience working with HEDIS criteria
    • Ability to work independently.
    • Experience working in call center environment
    • Minimum 3 years' recent and related health care marketing, outreach and/or health education experience. Bachelor's degree or equivalent experience.Benefit EligibilityBenefit eligibility may vary by position.Job Function: Quality ManagementAetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

Keywords: Aetna, Kenner , Outreach Coordinator (Admin and Phone Queue Experience Preferred), Administration, Clerical , Kenner, Louisiana

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