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P/T Night Auditor

Company: Hilton New Orleans Airport
Location: Kenner
Posted on: April 10, 2021

Job Description:

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Responsibilities


- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
About Us

The Hilton New Orleans Airport is a luxury, full-service hotel located 15 minutes from the Louis Armstrong International airport and minutes away from downtown New Orleans and the historic French Quarter. Here we empower our team members to thrive and reach their full potential. Our guest's experience starts with excellent service and that service begins with our team. We are looking for individuals with a spirit to serve and a passion to develop in their career. Apply today to learn more about joining the Hilton New Orleans Airport family!We value U.S. military experience and invite all qualified military candidates to apply.

Keywords: Hilton New Orleans Airport, Kenner , P/T Night Auditor, Accounting, Auditing , Kenner, Louisiana

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