Inside Sales Associate
Company: Fortune Fish & Gourmet
Location: New Orleans
Posted on: May 4, 2024
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Job Description:
Position Summary: The Inside Sales associate will support the
company's mission of providing outstanding service to our customers
and drivers. This will be achieved by courteously receiving
incoming calls from customers, entering orders, and working with
other Fortune employees to satisfy customer needs. The Inside Sales
associate will communicate with both dispatch and drivers to ensure
maximum customer service. This role will be performed on-site at
our New Orleans facility. Duties & Responsibilities
Provide excellent and courteous customer service by receiving calls
and understanding customer requirements and needs. This will
include correctly capturing customer requests in the company's ERP
system - Sea soft.Learn and maintain high levels of product
knowledge to properly service customers.Develop and maintain
professional relations with customer to grow relationships.Working
as an advisor, inform customer of items not ordered or out of stock
per regular ordering process. Offer appropriate alternatives that
meet customer needs.Ensure accuracy of customer information and
ensure data entry into company ERP is correct.Partner with Drivers
and Outside Sales to ensure customer requirements are met in a
timely fashion.Perform other duties as required by the Sales
Manager.Minimum Requirements:Experience: Demonstrated phone-based
customer service. Food Service Sales is required. Full training is
available Education: Associates degree in business or related
field. Work Ethic: Demonstrated desire to work in an exciting
fast-paced environment.Communications: Have highly developed
English verbal communication skills.Technical: High proficiency in
using personal computer and Microsoft Office Suite, including high
internet fluency. ERP experience a plus. Any combination of the
above criteria will also be considered. Candidates living in the
metro area are encourage to apply. Fortune Fish & Gourmet is an
equal opportunity employer.
Keywords: Fortune Fish & Gourmet, Kenner , Inside Sales Associate, Sales , New Orleans, Louisiana
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